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This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
Essential
Necessary cookies enable core functionality of the website. Without these cookies the website can not function properly. They help to make a website usable by enabling basic functionality.
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CARTThe association with your shopping cart.1 Year
CATEGORY_INFOAllows pages to be displayed more quickly.1 Year
COMPAREThe items that you have in the Compare Products list.1 Year
CUSTOMERAn encrypted version of your customer id.1 Year
CUSTOMER_AUTHAn indicator if you are signed into the store.1 Year
CUSTOMER_INFOAn encrypted version of the customer group you belong to.1 Year
Marketing
Marketing cookies are used to track and collect visitors actions on the website. Cookies store user data and behaviour information, which allows advertising services to target more audience groups. Also more customized user experience can be provided according to collected information.
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CUSTOMER_SEGMENT_IDSStores your Customer Segment ID1 Year
EXTERNAL_NO_CACHEA flag that, indicates whether caching is on or off.1 Year
FRONTENDYour session ID on the server.1 Year
GUEST-VIEWAllows guests to edit their orders.1 Year
LAST_CATEGORYThe last category you visited.1 Year
LAST_PRODUCTThe last product you looked at.1 Year
NEWMESSAGEIndicates whether a new message has been received.1 Year
NO_CACHEIndicates whether it is allowed to use cache.1 Year
PERSISTENT_SHOPPING_CARTA link to information about your cart and viewing history if you have asked the site.1 Year
Google Analytics
A set of cookies to collect information and report about website usage statistics without personally identifying individual visitors to Google.
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Returns Policy

Damaged, faulty or missing goods should be reported to Nemesis Now within 10 working days of the delivery being received. To report these please use our online returns form below or email [email protected] with photographs of the damages or faults.

  • The customer’s right to return goods is protected under the EU Distance Selling Directive. We do however hold no such rights between us and the consumer, and do not permit returns directly from the consumer.
  • All breakages, damages and faulty goods must be reported by via our online returns form within 10 working days of receipt of the order. Where the correct stock is available, we will arrange for a replacement product to be sent back to the consumer, where this is not possible, we will process a refund for that sale to the customer.
  • Breakages valued £50 and over must be returned by the customer to us. The customer is responsible for the cost and risk of loss or damage when returning the goods (unless otherwise agreed prior with Nemesis Now), we therefore recommend postal insurance is taken to cover the value of goods in transit.
  • Breakages under £50 need not be returned and can be disposed by the customer once the refund or replacement has been processed.
  • We do not accept returns for any reason other than for breakages and/or faulty goods.

Returns Claim Form

Damaged, faulty or missing goods should be reported to Nemesis Now within 10 working days of the delivery being received. Please provide details and photographs of damages so we can process your case quickly.

Please upload a maximum of 5 images. Photographs should be uploaded as .jpg files.